Technical Support Solutions was founded in 2000 with a single mission: to be the most successful, creative and ground-breaking technical support consulting agency. We approach each of our clients with fresh eyes to develop customized, unique strategies.

Though we’ve grown since our founding, we’re still the same agency at heart. Let us help make your dreams a reality. Are you ready to set your brand or business on the path to success? Give us a call today and see what we can do for you.

Meet The Owners

Rose Capuano

Owner/Business Manager

Experienced Chief Executive Officer with a demonstrated history of working in the information technology and medical services industry for over 20 years.  Strong business development professional is skilled in Management, Customer Service, Technical Support, Sales, and Strategic Planning. Proficient in various EMR software, dictation /transcription equipment and software.


Rose has worked with a variety of medical specialties and EMR systems. Bringing all of her knowledge and experience to your practice. 

Experienced with 


Practice Fusion

Amazing Charts


Just to name a few.

Paul Capuano

Senior Engineer

Certified in Speech Technologies
Certified in Dictation Equipment and Software
Certified Nuance Dragon Technician
Experienced developer of C++
Experienced developer of .NET
Expert in Dragon Naturally Speaking Medical
Professional Knowledge of Windows Operating Systems
Professional Knowledge of Apple/Mac Operating Systems
Troubleshoot and Debug Issues
Understand Software Engineering Best Practices
Work Well Independently and Within a Team Setting
Work Within an Agile Scrum Team
Knowledge of Windows Servers
Knowledge of Linux
Experienced developer of C++
Microsoft ASP.NET MVC, Web API Experience
Passion for Developing Engaging Consumer Experiences
Previous Experience Working Within an Agile Scrum Team
Provide Development and Testing Support for Other Engineers
Ability to Analyze Complex Technical Information
Analyze Business Requirements and Assess Impact With Existing Database Architecture
Analyze, Design and Implement Database Structures
Excellent Problem Solver
Experience Building Software Applications
Experience With JavaScript
Experience With Source Code and Version Repository
Experience Working With Linux/Unix, Perl, or Shell
Strong Oral and Written Communication
Strong Problem Solver
Thorough Understanding of Computer Architecture, Operating Systems, and Data Structures
Thrive in Dynamic, Fast-Paced Environments
Transform Requirements into Design Concepts and ERDs
Write Clear and Detailed Technical Specifications and Documentation
Experience with Virtual Environments
Experience with Oracle VirtualBox, VMWare, and Parallels


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